Returns Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition.
All marked down items are Final sale.
Any item that is returned more than 30 days after delivery.
Are inelagable to be returned.
Refunds .
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@ascentapparel.com.au.
Exchanges .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@ascentapparel.com.au to be certain we have your required size in stock and send your item to PO Box 1277 Bibralake Western Australia 6163.
The shipping costs will be the responsibly of the customer.
Please take time to check size charts carefully.
Shipping
To return your product, you should mail your product to: PO Box 1277 Bibralake Western Australia 6157
You will be responsible for paying for your own shipping costs for returning your item. Shipping/Customs costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
IMPORTANT: Any customs fees, duty fees and application charges incurred on international shipping are the responsibly of customer. Customs fees vary from region to region and based on orders. Ascent Apparel has no control over customs charges or exchange rates.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition.
All marked down items are Final sale.
Any item that is returned more than 30 days after delivery.
Are inelagable to be returned.
Refunds .
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@ascentapparel.com.au.
Exchanges .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@ascentapparel.com.au to be certain we have your required size in stock and send your item to PO Box 1277 Bibralake Western Australia 6163.
The shipping costs will be the responsibly of the customer.
Please take time to check size charts carefully.
Shipping
To return your product, you should mail your product to: PO Box 1277 Bibralake Western Australia 6157
You will be responsible for paying for your own shipping costs for returning your item. Shipping/Customs costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
IMPORTANT: Any customs fees, duty fees and application charges incurred on international shipping are the responsibly of customer. Customs fees vary from region to region and based on orders. Ascent Apparel has no control over customs charges or exchange rates.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.